Frequently Asked Questions
Everything you need to know about our premium wood fuel products.
What is the moisture content of your wood fuels?
All our wood fuels, including kiln-dried logs and heat logs, are dried to a moisture content of below 20% to ensure a clean, efficient burn and maximum heat output.
How long does delivery take for my order?
Standard delivery typically takes 2-4 working days. You will receive a tracking link via email once your order has been dispatched from our warehouse.
Are your products suitable for smoke control areas?
Yes, our high-density heat logs and kiln-dried logs are suitable for use in DEFRA-approved stoves typically found in smoke control zones.
How should I store my wood fuel correctly?
To maintain quality, wood fuels should be stored in a cool, dry place off the ground, preferably in a shed or garage with good ventilation to prevent moisture re-absorption.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I return my order if I am not satisfied?
We offer a 14-day return policy. If you are not happy with your purchase, please contact our support team to arrange a return of the unused product for a full refund.